Privacy Policy

1. Introduction

ProAgentive ("we", "our", or "us") operates the proagentive.com website and AI chat agent platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you register
• Business information when you create AI agents
• Payment information processed securely through Razorpay
• Conversation data between your AI agents and your customers
• Usage data and analytics about how you interact with our platform

3. How We Use Your Information

• To provide, maintain, and improve our services
• To process transactions and send related information
• To send technical notices and support messages
• To respond to your comments and questions
• To configure and operate your agents, retrieve relevant business information, and generate AI responses on your behalf
• To comply with legal obligations

4. WhatsApp and Meta Data

When you connect your WhatsApp Business account, we access and process WhatsApp messages solely to operate your AI agent. Message content and relevant business context may be processed by AI and infrastructure providers to generate replies and operate the integrations you enable.

5. Data Sharing

We do not sell, trade, or rent your personal information. We may share data with:

• Service providers including Supabase and Vercel (hosting and storage), Groq and OpenAI (AI processing), Meta (WhatsApp), Retell (voice calls), Razorpay (payments), and Google (calendar features), depending on enabled features
• Law enforcement when required by law
• Business partners with your explicit consent

6. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data by contacting us.

8. Your Rights

You have the right to access, update, or delete your personal information. To exercise these rights, contact us at support@proagentive.com.

9. Cookies

We use cookies to maintain sessions and improve user experience. You can disable cookies in your browser settings, though some features may not work correctly.

10. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: