Off
Send emails onlyUse campaigns and booking or lead emails. The assistant does not read incoming messages.
BUSINESS EMAIL · SETUP GUIDEYour email.
Your email.
Your AI assistant.
Connect your business mailbox, send from your own address, and let AI help with customer replies. Start with a draft you can review.
Let’s get connectedYour business mailboxhello@yourbusiness.com
CUSTOMER ENQUIRY
Hi! What time do you open tomorrow?
AI DRAFT · USING YOUR KNOWLEDGE
Hi! We open at 9 AM tomorrow.
We’d love to help you plan your visit.
Example only. Replies use your saved business details.
A few things to have handy
An active mailbox
Your full business email address and its mailbox password. A forwarding address alone cannot connect.
Access to your email host
Confirm that you can sign in to webmail and send and receive an email there.
Your business Knowledge
Add your opening hours, services, FAQs and policies in the agent’s Knowledge section so AI has useful answers.
One sending account connects to each agent. If Gmail is already connected, disconnect it before adding a custom mailbox. Disconnecting cancels queued emails; an email already sending may still arrive.
From mailbox to connected account
Open your agent’s email settings
Go to AI Agents → choose your agent → Settings → Email integration. You can also use Manage integration in the Email workspace.
Choose your email host
Under Connect your business email, select Hostinger Email. Server settings are filled automatically. For a different host, select Other email host and enter the settings supplied by that host.
Enter your mailbox sign-in details
Use the full address, such as admin@yourbusiness.com, and its mailbox password or a host-issued app password. This is the mailbox password, not your hosting dashboard password.
Add business keywords and your reply branding
AI prepares your business identity and reply topics from saved Knowledge during training. You do not need to enter keywords. Review the detected business details and customize your brand color or reusable reply template. Updating Knowledge refreshes matching; unrelated emails are skipped without drafting charges.
Choose a mode and connect
Select Review first to begin, set your daily limit and approve inbox reading. Click Connect mailbox. ProAgentive checks the connection before saving it.
Hostinger Email settings
Automatic with Hostinger preset| Purpose | Server | Port / security |
|---|---|---|
| Send · SMTP | smtp.hostinger.com | 465 · SSL/TLS |
| Read · IMAP | imap.hostinger.com | 993 · SSL/TLS |
Username: your full email address. Other hosts can use SMTP 465 (SSL/TLS) or 587 (STARTTLS); inbox reading requires IMAP 993. Hosts that require OAuth instead of mailbox/app-password sign-in need a separate integration.
Check Hostinger’s official settingsA domain bought through Hostinger may use a different email provider. Use the preset only for Hostinger Email. Check your email product’s settings if you use Titan or another service.
Choose how much AI handles
Review first
You approve each replyAI drafts a reply. Read it, edit if needed, accept the review checkbox, then choose Approve & send.
Auto reply
Routine enquiries handledEligible business questions can receive replies automatically. Uncertain or sensitive requests stay for review.
AI can make mistakes. Automatic replies require your explicit approval and saved business Knowledge. The assistant does not perform bookings, refunds or account changes just because an email asks it to. Unverified senders may need manual review.
The daily limit starts at 20 and can be set from 1 to 100. It limits AI drafts and replies over the last 24 hours. Change the mode or pause inbox processing in Email integration.
Check your first reply, end to end
Send a fresh enquiry from a different address
After enabling the assistant, send your business mailbox a simple question answered in Knowledge, such as your opening hours. Older emails are not imported.
Open Email → Inbox assistant
Allow time for the next scheduled check, or click Check inbox. Messages are processed in small batches, so a busy inbox may take more than one check.
Review, approve and send
Open the message and read the draft. Edit it if needed, check the approval box and click Approve & send. Editing the reply resets approval.
Confirm the result
Check Sending history, then look at the recipient’s inbox and spam folder. “Sent” means the email host accepted the message; it does not guarantee inbox delivery.
Want booking and lead emails too?
Open Email → Automations. Choose your template, review it and enable each automation separately. Connecting a mailbox does not enable these automatically.
Your content, with a short stay
24-hour content window
Incoming email content, saved conversation context and AI reply content expire after 24 hours. Cleanup runs every minute; expired unsent replies are not sent.
What stays in your mailbox
Original emails remain with your email host. ProAgentive does not store attachments. Attachment messages and automated mailing-list emails are skipped by the assistant.
What records remain
Hashed message identifiers and billing/status records remain to prevent duplicate replies and account for credits. Your encrypted connection credentials remain until you disconnect.
How credits work
AI drafting and email sending are separate charges. Check the current rates shown beside the controls in your Email workspace; rates can be updated by your administrator.
Sending & branding
Inbox replies use your saved template with a name-based greeting when available, an AI disclosure and a small Unsubscribe link. Every email includes a fixed linked ProAgentive footer. Your host’s limits also apply. Failed or cancelled sends are refunded; uncertain delivery is not retried automatically.
Need a hand?
The mailbox will not connect
Try signing in to your host’s webmail with the same full email address and mailbox password. Check the host, port and whether SMTP/IMAP access is enabled. If your provider requires an app password, use that. For a Hostinger preset mismatch, check the actual email provider in your hosting account.
My inbox assistant is empty
Check that the mode is Review first or Auto reply, then send a new message from a different address after enabling it. Click Check inbox and allow time for processing. Your own messages, automated messages, attachments and oversized emails may be skipped. Content older than 24 hours is not retained.
A message has no AI draft
Add relevant information in this agent’s Knowledge, check your credit balance and daily limit, and review any message shown in the inbox. If AI cannot safely draft, you can write a reply manually when the review option is available.
Auto reply is enabled, but the message needs review
This is expected for uncertain answers, sensitive requests or messages whose sender cannot be verified. Read the email, edit or write the reply, then approve it manually.
The reply is queued or delivery is uncertain
Queued messages wait for the sending worker. Check the connection, credits, daily limit and Sending history. For uncertain delivery, verify with the recipient or your mail host before sending again to avoid a duplicate.
I changed my mailbox password
Disconnect the old connection, then reconnect with the new mailbox password. Disconnecting cancels queued emails, so check Sending history first. Re-enabling the assistant starts with new incoming emails.
Can I use Gmail instead?
Yes. Choose Connect Gmail in Email integration. The Gmail connection currently supports sending only; this incoming email assistant uses a custom SMTP/IMAP mailbox.
Ready for your first conversation?
Connect your mailbox and review your first AI draft.